| Q: |
Are there any costs involved for me when I sell my
gold jewellery to Get Cash For Gold?
|
| A: |
No. Selling your gold items to us is
absolutely free of charge. The postage on our Gold Packs is prepaid and the package is
insured up to £500.
Even if you ask us to return your gold, you will incur
no additional costs. |
| Q: |
Are your payouts higher than a jewellery store or
pawnshop?
|
| A: |
Payouts are likely to be higher as we
are an online operation. We do not have to pay rent at
expensive High Street locations and we operate on a
larger scale, therefore we can afford to pay you top
prices for your items. |
| Q: |
Why does Get Cash For Your Gold not give a
guaranteed quote on the website?
|
| A: |
The price of gold fluctuates on a daily
basis. Also, until items are analysed we have no way
of independently verifying the weight and purity of
the piece. Since any price we would quote in advance
of receiving your items would be different from the
actual offer, we simply avoid this practice and
instead give you an indication of what it might be
worth with our calculator. |
| Q: |
Is it safe to send valuable gold items via mail?
|
| A: |
Yes. Our Gold Packs are sent via
Royal Mail Special Delivery™ Next Day with pre-paid insurance up to £500. If you
wish to insure your items for more than £500, you may
do so by choosing a compensation level of up to £2,500.
You will have to pay for higher insurance levels
yourself at the Post Office when posting your items to
us. |
| Q: |
How will I know if you receive my items?
|
| A: |
With the Pack also comes your own
special client number and you can use the Royal Mail
website to track delivery. We will send you an
email notifying you of the receipt of your
items. |
| Q: |
What is the Gold Pack?
|
| A: |
The Gold Pack is comprised of all the
postage materials you will need to send your items
back to us. It contains a re-sealable Royal Mail
Special Delivery™pouch, and a form on which you
provide us with your payment information. We provide
you with all the materials you need and pay the cost
of postage and insurance of up to £500. |
| Q: |
What items does Get Cash For Your Gold accept?
|
| A: |
We primarily accept anything containing
gold including rings, charms, necklaces, chains, brooches,
earrings, cufflinks, pins and any other jewellery. You
can also send us coins, collectible items and decorative
items. While we focus on gold you can also send
us items containing other precious metals such
platinum, however we do not buy silver. |
| Q: |
What about diamonds and other gemstones?
|
| A: |
We are able to accept items that
include gemstones, however, we are solely focused on
the recycling of gold and other precious metals and
therefore we do not offer a payout for any gemstones
included in your items. If you would like to keep the
gemstones for any reason, we recommend that you remove
them before sending in the Gold Pack as some stones
may be damaged by the evaluation process. However, it
is not necessary to remove the stones if you do not
wish to keep them. |
| Q: |
When will I get my payment?
|
| A: |
We will submit your payment within 24
hours after the assessment of your items. Please allow
1-3 days for the Royal Mail to deliver payments by
cheque to you. |
| Q: |
What happens to non-precious items?
|
| A: |
Get Cash For Your Gold will keep any items that do
not contain precious metals, you can opt to have these
items to be returned to you at your expense. In the
case of returning non-precious items we will deduct a
fee of £10 from your Get Cash For Your Gold payout to cover
return postage and processing. |
| Q: |
Can I still change my mind after receiving a payout?
|
| A: |
Get Cash For Your Gold offers a 100% Satisfaction
or Gold-Back Guarantee. If you are not happy with your
payout, simply notify us by Email and return the
cheque. We will then return your jewellery to you
instantly. Only when a period of 7 days has passed
since we issued the payment will we melt the gold.
Once your item has been melted and the gold has been
refined it cannot be recovered. |
